Delivery Services in Japan – 宅急便

A while ago we went over how to arrange re-delivery of post that you weren’t in the house to accept. This time though, the focus is on delivery companies, particularly Sagawa Express. Let’s get stuck into some listening and reading!

I’ve come across 3 main varieties of delivery services in my time here – the first is the postal service itself, which we looked at here and here, and the other two are delivery companies – Sagawa Express and the market leader, Yamato Transport (Kuroneko). I’m not entirely sure how packages are classified before being sent, but I believe it’s to do with insurance and type of package. Certainly, I think the delivery companies tend to deal with the larger, bulkier items more often and handle packages that have expensive products or those that require Cash on Delivery (COD).


So just today I had a delivery from Amazon Japan. I should say missed delivery really – unless you’re a housewife or working at home (lucky you!) the odds are you’re not going to be around in the house to receive stuff you order online. What to do then? In the previous posts we briefly looked at how you might request re-delivery by phone, but we didn’t actually go through it step by step. Of course, the system the postal service uses is slightly different to Sagawa, but it’s generally the same sort of thing. Call up and listen to an automated voice tell you to punch in various numbers on your telephone keypad. I hope you aren’t using a vintage model!

I recorded a video of the process today. Study the image and use the vocabulary list below while listening to the clip. See if you can pick out the parts on the form with the numbers you need.

A few bits of vocabulary that came up in the video before we look at the form itself:

市外局番 (しがいきょくばん) – area code
営業所番号 – branch number
お問い合わせ送り状ナンバー (おといあわせおくりじょうナンバー) – invoice number
本日の配達 (ほんじつのはいたつ) – delivery today
明日以降 (あすいこう) – from tomorrow
希望時間 (きぼうじかん) – preferred time
よろしければ – if that’s okay
訂正する場合 (ていせいするばあい) – if you have changes to make

Alrighty, so let’s get stuck into the Japanese on the form.


ごふざい れんらくひょう

Message of Non-Delivery

Below the title you’ll see two options. Sagawa is either doing 配達 (はいたつ) – delivery – or 集荷 (しゅうか) – item collection (picking up stuff you want to send somewhere else). Below that is the name of the recipient (erased), sender (アマゾン) and the date. Further below are the various types of package – this one is 普通 (ふつう) – normal. What we’re interested in is the blue section:

再配達受付 電話番号

さいはいたつ うけつけ でんわばんごう

Re-delivery telephone service

The huge, red number is the regular free dial line, but only good for normal landlines. When calling from a mobile phone, use the number below that. After calling, you’ll hear the automated voice, as recorded in the video above.

Step 1: Enter your own phone number beginning with the area code.
Step 2: Enter the 4 digit 営業店番号. This is the number of the Sagawa branch dealing with the delivery.
Step 3: Enter the 12 digit お問い合わせ送り状ナンバー. This the notice number for the undelivered item.
Step 4: Enter the date you would like re-delivery. Press 0 for same day delivery, or enter 2 digits for another day. For example, for the 5th, enter ’05’ or for 25th enter ’25’.
Step 5: Select the time you would like the item to be delivered and press the corresponding button. Depending on the time you call, not all the options will be available. I called at 5pm, so I could only choose from options 5,6 or 7. Option 5, as we can see form the notice, is for the time slot 18:00-20:00. Make sure you’re in the house when they come back!
Step 5: Confirm the details are correct. Press 1 to select ‘yes’ or 2 to make changes to the day/time.

That’s it! All that’s left for you to do is await your package and sign for it.

If you are paying with cash on delivery (COD), make sure you have the correct change. COD is known as 代金引換 (だいきんひきかえ) are very useful for foreigners living in Japan who do not have a credit card. Select this option when you purchase your item (usually a small surcharge is applied) and then hand over the money in exchange for the item when it arrives.

Those of you a little more daring can use the reverse of the form. The name and mobile phone number of the driver doing the rounds is displayed (changed in the image below, obviously). Contact him or her directly to re-arrange delivery of your item at a convenient time. Note though, that they cannot answer the phone while driving, but in my experience even if they don’t pick up, they will call you back.

You can also see the options for arranging re-delivery on the internet at and a number where you can call an operator to arrange re-delivery. I assume it’s a real person on the other end!

Note too that, if you need to go to the local branch to pick up items, you’ll need to bring 1) the Message of Non-Delivery 2) your personal seal 3) a form of ID (passport, driver’s licence, student ID, etc.).

Any questions, please leave them in the comments below!


9 Responses to Gakuu. Studying with Real Japanese

  1. Sabrina September 29, 2010 at 5:48 pm #

    This is pretty cool! Right now I’m studying on Textfugu which is great! I belive Gakuu can be really helpul too. What I like most is that its for pre-intermediate to advanced level students. So you can’t say its the same thing over and over again… students can actually improve their knowledge here. Thank you very much for creating this site. Have a nice day :)

    • Gakuranman September 30, 2010 at 1:09 am #

      Hi Sabrina! Thank you for your comment :).

      That’s definitely our aim. I love Textfugu for beginners and really getting students a solid grounding in the language, but afterwards (and even while) studying the basics, it can really help to encounter raw Japanese material. You don’t have to understand everything at first, but feeling challenged and picking up little bits here and there that are extra to your learning the basics helps expand your mind. Let me know if you have any more questions! More demonstration material will be up soon! We are currently having a special launch sale price for early adopters, so check out the pricing page if interested :).

      • Sabrina September 30, 2010 at 5:14 pm #

        Thanks for your reply. :) Unfortunately I’m even still miles away from the intermediate level. But I’ll definetly return to Gakuu when I get to this point. Anyway, I’m looking forward to the extra demonstration material. :) Keep up the good work.

        • Gakuranman October 1, 2010 at 12:21 am #

          Sure thing :). Let me know if you have any other questions or suggestions for things you’d like to see on Gakuu!

  2. missingno15 October 1, 2010 at 7:31 pm #

    When I looked at this, I first thought to myself, “aw hell no, gakuranman is doing the same thing as koichi…even the website layout is similar”. But then I realized “it’s aimed at pre-intermediate to advanced level students” which is perfect for my situation right now because I now really want to excel way past beginner. So basically, Gakuu really complements Textfugu. Can’t wait for more lessons to see how this is gonna be like so I can decide if its worth getting.

    • Gakuranman October 1, 2010 at 7:37 pm #

      Hey there! Thanks for dropping by :). No way – Koichi and I are buds. I’ve always loved teaching the more advanced stuff so it worked out perfectly. I’ll be adding more stuff in the coming days, so please stay tuned!

      • Lee Aloy October 23, 2016 at 5:20 am #


        I am sorry to ask this silly question. Are you Japanese?
        am hoping to find a Japanese friends here please shot me an email:

  3. DumbOtaku (percent20) October 3, 2010 at 12:58 am #

    This is really cool. I am glad to see more online content going beyond just teaching hirigana and katakana. That is what I try to do on my blog, but with to little consistency. Glad to see an expert do it, btw already a signed-up paid member now. :)

    • Gakuranman October 3, 2010 at 2:24 pm #

      Glad to have you man! Look forward to hearing any suggestions you have for the site and future lessons :)

Leave a Reply

Need a break? Have an adventure on